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Complaints Procedure

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Making a complaint

1.

This notarial practice is regulated by the Master of the Faculties through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office 1, The Sanctuary Westminster London SW1P 3JT

Telephone 020 7222 5381

faculty.office@1thesanctuary.com


2.

If you are dissatisfied about the service you have received from us please do not hesitate to contact the Notary dealing with your instructions, or the Senior Partner, Mr William Kennair.


3.

If we are unable to resolve the matter you may then complain to The Scriveners Company, which has a role in the regulation of scrivener notaries. Please write (but do not enclose any original documents) with full details of your complaint to the following address:

The Clerk, The Scriveners Company, HQS Wellington, Temple Stairs, Victoria Embankment, London WC2R 2PN

or by e-mail to:

clerk@scriveners.org.uk

The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to any dispute.

If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.


4.

If you remain dissatisfied you may make a complaint to the Legal Ombudsman at the end of the Scriveners Company's Complaints Procedure or after eight weeks have elapsed from the date on which you made your complaint to us:

Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ

Telephone 0300 555 0333

enquiries@legalombudsman.org.uk

http://www.legalombudsman.org.uk


5.

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the initial complaint process.